The final solution for us was to design an information package for the patients. The package includes the right amount of information that is carefully developed and selected, and a folder to store them, which can also be a stander for users to put their post-surgery recovery exercise instruction.
All the information we create or re-design shared a similar graphic style, which looks like a ‘product’ family from NHS.
We design everything based on two styles. One style is based on the current NHS’s branding identity. The other one is what we think is more comfortable for the patients to look at.
I was responsible for designing the folder, appointment letters and their envelope, as well as planning a way to communicate our outcome to the client. I was responsible for designing the folder, appointment letters and its envelope, as well as planning a way to communicate our outcome to the client during the project.
As a reflection, I learned that communication is essential during the design journey, and it is useful to work across disciplines.