NHS Project

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Site Visit 

- Interviewing patients and staff.
- Experiencing space.
- Understanding how the department operates.

Making Sense

- Consolidating our notes.
- Mapping out what we know.  
- Determining pain points.

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Research, analyse & 
Development

- User journey mapping.
- Diving deeper into specific pain points.
- Forming insight into the design environment.
- Seeking potential design opportunities.

Design  Opportunity

During the research process, we notice that the unpleasant experience is causing by the wrong amount of information that provides to the patient at an improper time. Therefore, we thought the user experience should improve if we can work out the correct amount of information and the proper time to inform the patients. 

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Prototypes For Testing

We started redesigning and creating information by experimenting with prototypes. We test different ideas on our potential user group. In the end, it shows that the concept of designing an information package, which provides essential information that makes the user journey in a translucence relationship with patients is the most efficient solution. Users would not know too much or too little, which cause them to feel anxiety.

Final Outcome

The final solution for us was to design an information package for the patients. The package includes the right amount of information that carefully develop and select by us, and a folder to store them, which can also be a stander for users to put their post-surgery recovery exercise instruction.
All the information we create or re-design shared a similar graphic style, which looks like a ‘product’ family from NHS. 
We design everything base on two styles. One style is base on the current NHS’s branding identity. The other one is what we think more comfortable for the patients to look at.
I was responsible for designing the folder, appointment letters and their envelope, as well as planning a way to communicate our outcome to the client. 

Final Storyboard

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This is a team project between Designer:

Haili Wu

Zoe Reiful

Alice Xiao

Federica Bruschi

Holly Thomson